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Frequently Asked Questions
How long will it take to complete my order?
Typically, an order of up to 1,000 will be completed within 2 – 5 business days after the virtual consultation. Orders that include multiple pieces of content or more words may take longer. This ensures that we have adequate time to fully research and deliver on your brief. If you have an urgent order, however, or you'd like to discuss the timeline that suits you best, please get in touch prior to placing an order, and we will accommodate you as best we can.
What can I expect from the virtual consultation?
Every order includes a 30-minute virtual consultation on Zoom, in which we discuss your brief to ensure we fully understand what you expect of us. You get to choose the time and date of the consultation that best suits you, and a Zoom link for the meeting is sent to you when you place your order. Customer satisfaction is our highest priority, and the virtual consultation ensures that we're able to meet your standards.
What is included in my order?
Besides the 30-minute online consultation, each order includes high-quality content with at least as many words as ordered as well as a royalty-free image that you are free to use in any way you like. All our content is SEO-optimised and includes meta titles and descriptions. We also include unlimited revisions on your order to ensure that you are completely satisfied. Some packages include a virtual interview as well.
What is your revision policy?
It is extremely rare for us to receive revision requests since our aim is to meet your brief requirements exactly with the first draft we send. However, we do offer unlimited revisions on all our content, on condition that the revisions do not contradict the original project brief. We aim to have any revisions done within 24 hours of receiving the request.
Can I get in touch with my writer?
We believe that writing is a collaborative process and, as such, you encouraged to keep in touch with your writer. In your virtual consultation, you'll be able to discuss the method of contact that suits you best.
What type of custom content do you offer?
We're able to offer you almost any type of content that you can think of. This includes blog posts, articles, website content, product descriptions, press releases, email newsletters, content marketing, and more. Contact us to discuss your specific needs.